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Caring through the generations

We are incredibly proud of our heritage with some of our practices having served the local community for over 100 years.

Our promise to you:

  • Delivering exceptional affordable care

    As a group of surgeries we work together to ensure we offer outstanding veterinary care. We share best practice, clinical excellence and the latest technologies across our nation-wide network. We also work with our suppliers as a single entity to deliver exceptional value to our clients.

  • We guarantee a genuinely warm welcome

    Our staff are all trained to make you and your pet feel welcome and at ease when you visit a My Family Vets approved practice. Our client charters are always visible in the practice to highlight the consistent level of care we aim to provide.

  • Understanding the bond between you and your pet

    It will come as no surprise that all of our staff are animal lovers and treat their pets as treasured family members. We take the same approach with your pets as we would our own. This is a fundamental promise in our Client Charter. 

  • Offer transparency and clarity when it comes to paying the bill

    We always work with our clients to advise them of any costs before they arise and our aim is to never present a bill exceeding the estimate provided. Should any unforeseen issues arise, we will endeavour to contact you before we carry out any work.

  • We are family friendly

    We know what it's like to be juggling your pet's needs with other members of your family. That's why every My Family Vets approved practice offers refreshments and activity books for children to keep the little ones occupied. 

  • Quality care assured

    All of our practices are registered on the RCVS accredited Practice Standards Scheme and run the National Pet Health Club, our gold standard preventative health care plan. 

Free advice on how to care for your pet

The team at My Family Vets have created a collection of guides to help you and your pet.

Our gold standard preventative health care

My Family Vets approved practices run the National Pet Health Club.

Find out more