About Us

Look out for our sign...

Our aim

My Family Vets is a badge of honour worn by selected veterinary practices across the UK that combine clinical and professional excellence with a simple, unabridged love of all things pet.

Our mission is to make your trip to the vets as comfortable as possible. So whether you seek exceptional care for your pets, the warmest of welcomes when you enter a practice, openness and clarity when you’re presented with the bill, facilities to keep the little ones entertained or all of the above, you know you can count on us!

Our growth

More than 350 UK practices now fly the My Family Vets flag, but how did they do it?

All My Family Vets Approved practices are part of the Independent Vetcare (IVC) Group, but being part of IVC doesn’t automatically grant this status to a practice. In fact, only around half of IVC practices are accredited.

To achieve My Family Vets Approved status, practices need to:

  • Be accredited by the Royal College of Veterinary Surgeons (RCVS) Practice Standards Scheme
  • Offer the national Pet Health Club, a convenient payment plan for pets' routine healthcare
  • Adhere to a client charter and display it proudly
  • Provide family-friendly facilities to keep the little ones entertained
  • Actively seek client feedback to make sure we're the best we can be at all times

Once a practice ticks each of these boxes, they’re eligible to join My Family Vets.

Who are we?

✔ We are RCVS accredited

✔ We offer the Pet Health Club

✔ We follow a simple, 6-point client charter 

✔ We provide family-friendly facilities 

✔ We embrace client feedback

Our passion

We understand why vets and nurses become vets and nurses in the first place – for the love of pets! As an owner entering a My Family Vets practice, you can expect happy staff who not only love what they do, but are passionate about why they do it.

If you have questions about My Family Vets, find our contact details here. If you’d like to see for yourself what all the fuss is about, you can use our Find a Vet page to locate your nearest approved practice.

We look forward to meeting you!