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About Cookies

Cookies and similar technologies policy

Please read this policy carefully as it contains important information on how we use cookies and similar technologies on our “Websites” and “Apps”. This policy should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally. It also explains your rights in relation to your personal information and details of how to contact us and the supervisory authority if you have a complaint.

Who we are

This website is operated by Independent Vetcare Ltd (collectively referred to as “IVC Evidensia”, “we”, “us” or “our”) Our registered business address is The Chocolate Factory, Keynsham, Bristol, BS31 2AU.

Our Websites and Apps

This cookie policy relates to your use of our Websites and Apps

Throughout our Websites and Apps we may link to other websites owned and operated by certain trusted third-parties to make additional services available to you. These other third-party websites may also use cookies or similar tracking technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

Our Websites and Apps uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Websites and Apps and allows us to improve them.

What are Cookies?

A cookie is a small text file which is already on your device, or which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our Website or Apps. These help us to recognise you and your device and store some information about your preferences, consents and past actions. For example, we may monitor how many times you visit, which pages you go to, what you do on those pages and where you are located. Cookie data does not allow us to identify you individually.

Who sets cookies?

The cookies stored on your device are set by:

  • IVC Evidensia
  • Third parties who participate with us in marketing programmes, including social media platforms
  • Third parties who conduct online advertising on behalf of IVC Evidensia
  • Third parties who assist us with detecting and preventing fraud

What are cookies used for?

We use cookies:

  • To enable you to use and make purchases on our Websites and Apps
  • To provide more tailored content and improve our Websites and Apps
  • To show you marketing messages online and on social media platforms where you have consented to marketing cookies
  • To monitor the success of our advertising campaigns
  • To find out if promotional information has been opened or interacted with
  • To track conversions
  • To enable us to detect and prevent fraud

Consent to use cookies and other tracking technology and changing settings

We will ask for your consent to place cookies or other similar tracking technologies on your device, except where they are essential for us to provide you with a service that you have requested. For example, to enable you to put items in your shopping basket and use our check-out process. You can withdraw consent to the use of cookies or manage cookie preferences by using our Cookie settings, above, or by amending the privacy settings on your device.

For further information about cookies and how to disable them please read the guidance from the UK’s Information Commissioner’s Office or visit or

If you do change your settings, please be aware that you may lose some of the functionality of our website.

We use Google Analytics to help us improve our website performance by collecting and reporting information on how you use it.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page. To opt out of being tracked by Google Analytics, install the Google Analytics Opt-out Browser Add-on.

How to contact us

If you have any questions about how we use cookies or similar tracking technologies, please contact our Data Protection Officer by email ( or alternatively via post (Data Protection Officer, The Chocolate Factory, Keynsham, Bristol, BS31 2AU).

Changes to this policy

This policy was published on 2 December 2022.

We may change this policy from time to time. When we do, we will inform you via our Websites.